Over the years, we’ve developed considerable expertise in enhancing organizational performance. Our workshops are designed to transfer our valuable knowledge of human behavior in order that managers, supervisors and employees can actively participate in organizational success.

Who should attend? Any professional who seeks excellence and a sense of balance while looking to evolve in their role at work or on a personal level. We welcome seasoned and inexperienced managers alike!

Management and Personalities - The MPO Program


More than ever before, the human element is a key factor in optimizing productivity and performance. The MPO Analyst Certification workshop teaches participants to quickly grasp individual particularities in order to enhance team and organizational performance.

Participants can then use these newly acquired skills in conjunction with the MPO platform to achieve new levels of excellence in personnel management to best fill available positions within their organization, whether it be in recruiting, resource allocation or candidate selection.

Key Objectives

  • Understand the mechanisms behind workplace behaviors and attitudes
  • Link workplace behavior to workplace performance
  • Understanding psychometrics, its management applications and benefits
  • Master the various features and applications of the MPO psychometric tool
  • Interpret and appropriately use MPO written reports and graphs
  • Operate the MPO program in-house
  • Learn how to leverage MPO to build and mobilize high-performance teams

Topics Covered


Day 1

  • The source of behaviors and attitudes and their impact on business results
  • Psychometric instruments
  • The science of MPO: measuring traits and motivational needs
  • Interpreting MPO graphs – real case studies (Part 1)


Day 2

  • Interpreting MPO graphs – real case studies (Part 2)
  • Typical profiles
  • Job satisfaction diagnostics and feedback
  • Further applications and uses
Managing And Supervising Effective Teams


Whether you have but one or many employees, a manager frequently intervenes to stay on top of things. This workshop introduces participants to various forms of leadership and people mobilization techniques to get the very best out of your human capital.

Key Objectives

  • Consider the many facets within human resource management
  • Adjust one’s leadership style to particular workplace realities
  • Get the most out of all available resources

Topics Covered


Defining Supervisory Roles

  • Supervising within an organization
  • Understanding organizational objectives
  • Types of involvement (strategic, administrative, operational)

Management Responsibilities

  • Planning
  • Organizing
  • Directing
  • Monitoring


Leadership Styles

  • Coach
  • Cooperator
  • Coordinator
  • Commander

When Managers Meet Individuals

  • The power of managerial roles
  • Understanding the basics of human behavior
  • Motivation or mobilization
  • Communication
The Art of Communicating


This workshop addresses the complex processes behind communication so participants can thus use it wisely. Quality communications lead to better understanding on all levels - this is by far the greatest ability a manager can hope to achieve.

Key Objectives

  • Understand the communication process
  • Develop effective communication skills
  • Choose the right communication tools for a given situation
  • Establish a communication strategy suited to the organization

Topics Covered 


The Communication Process

  • Giver, receiver, message
  • Transmission and interpretation
  • Strategies for influencing others

Essential Communication Skills

  • Listening skills
  • Tolerance
  • Availability


Communication and Emotions

  • The notion of timing
  • Re-establishing lines of communication
  • Perception and feedback

Workplace communications

  • Strategic
  • Operational
  • Social
  • The communications plan
Theatre For The Workplace


A fun and innovative approach to theatrical staging! Subsequent to the workshop, participants can use the concepts presented to conceive, re-define and inspire the role they play within an organization.

Key Objectives

  • Act out an exciting and successful business story!
  • Provide your client (spectator) with an exceptional performance
  • Be sure employees (actors) and managers (producers) are cast in the right roles

Topics Covered


Work in the spotlight!

  • Giving your spectators a show
  • Confronting the critics
  • Walking the red carpet


From script to on-screen blockbuster

  • Penning a compelling script
  • Casting
  • Producing the show
  • Coaching at rehearsal
Workplace Behavioral Etiquette 101


Does employee attitude and behavior require strict guidelines and company intervention? All human resources are qualified individuals and essential to company profits. This workshop was designed for employees to help curtail inadequate behaviors or inappropriate attitudes that burden today’s workplaces.

Key Objectives

  • Reflections on how behaviors and negative attitudes can impact an organizational climate
  • Teaching and learning the essentials of etiquette
  • Adjusting behaviors to various contexts

Topics Covered


Definition of etiquette (civility)

  • How to recognize bad etiquette
  • Behaviors and perceptions
  • Key principles

Personality factors

  • Personality elements
  • Various spheres of life
  • Professional spheres

How etiquette plays out at work

  • Complexity and frequency of human interaction
  • Consequences
  • Distinguishing bad etiquette from psychological harassment


  • Cultivating emotional intelligence
  • Drafting a workplace behavioral charter
Work/Life Balance


Worker absenteeism and low productivity, among other problems, can sometimes be attributed to employees struggling to juggle work and family obligations. This workshop leads participants (employees/employers) to reflect on the causes and consequences surrounding work/life balance and proposes solutions to suit various business realities.

Key Objectives

  • Reflections on the importance of maintaining a healthy life balance: the impact on individual well-being and company profits
  • Ways for companies to put work-life balance initiatives into effect

Topics Covered

  • Defining time management and work/life balance
  • Personal and professional wellbeing: What can an individual do?
  • Basic principles of time management known as
"The Power of Less – Limiting Yourself to the Essential" (inspired by Leo Babauta’s theories)

  • Rethinking lifestyle management
  • Reflections on the various roles we play in life
  • What can an organization do to help?
  • A step-by-step approach to establishing work/life balance policies
Managing and Calibrating Work Performance


Often neglected, performance management is nevertheless key to any organization’s path towards excellence. This workshop addresses disciplinary measures, performance appraisal and novel approaches to building a climate of solid performance expectations.

Key Objectives

  • The foundations of performance management
  • Elements conducive to mobilizing teams and enhancing performance
  • Intervening adequately when staff under-perform

Topics Covered


Supervisor roles

  • Vision and objectives
  • Favorable conditions to motivate and mobilize
  • Being a coach

The secret to success

  • Performance management tools
  • Self-appraisal and employee involvement
  • Setting objectives


The one-on-one disciplinary meeting

  • Breakdown of the meeting items
  • A constructive dialogue
  • Follow-up

Disciplinary measures and related laws

  • Distinction between administrative actions and disciplinary measures
  • Employee files
  • Laws and regulations
Managing Diversity


With recent demographic shifts, today’s labor force is more diverse than ever before. This has led to a direct impact on human resource management and practices. Whether you’re concerned with recruiting, retention or mobilizing a team, an approach to diversity is now a determining factor in effective organizational strategies.

Key Objectives

  • Reflections on diversity to effectively manage your available human capital
  • An awareness of the different characteristics of various generations and cultures
  • Key diversity management strategies
  • Solutions to suit individual needs and expectations

Topics Covered



  • Recent demographic shifts
  • Dealing with diversity – why so important?

Generation gaps

  • From Baby-Boomers to Gen C
  • Differences and observations


Intercultural divides

  • When Canadian culture meets other cultures
  • Differences and various observations

Making diversity work for you

  • Implementing a diversity-friendly work culture
  • A step-by-step action plan
Interactive Dynamics in the Workplace (IDW)


An interactive workshop where participants discover their own strengths and weaknesses and learn more about their colleagues’ interactive profiles in an effort to build synergy and enhance performance. Pre-workshop questionnaire: every participant receives a personalized IDW report outlining motivational needs, natural communication preferences and leadership style.

Key Objectives

  • Discover your own strengths and weaknesses
  • Gain a more in-depth understanding of your colleagues
  • Achieve better communication and mobilize the team

 Topics Covered


Team-building activities

  • See your team members grouped by color
  • Dynamic activities to build a stronger, more cohesive team


Better understand your colleagues

  • Learn about the characteristics and dynamics of your colleagues at work
  • See how your colleagues perceive your own dynamic and behavior
  • Assess the impact of your behavior on others’ behavior
Time Management and Priorities


This workshop helps participants grasp the essential notions behind effective time management while picking up plenty of tips and tricks to get out of emergency mode and better delegate.

Key Objectives

  • Recognizing your own perception of “time” before establishing priorities
  • Getting out of emergency mode – what to delegate?
  • Optimizing every single action

Topics Covered


  • The big picture
  • Communication
  • Respect for others’ time

High Productivity Tasks

  • Identifying key tasks
  • Pinpointing time-wasters

Setting Priorities

  • According to level of importance
  • According to level of urgency

Organizational Skills

  • The essential tool kit
  • Crisis management & emergency mode

Delegating appropriately

  • Principles of delegation
  • Selecting tasks for delegation
  • Typical traps

Tips and Tricks

  • Quick fixes
  • Long-lasting solutions